US Postal Service = Significant Delays

The combination of Covid-19 and new policies restricting the hours of US postal employees has resulted in many packages being delayed for as many as 4 weeks.
Not all packages are being delayed, but don’t be surprised if your package is.
Delivery delays are beyond our control and we have don’t have any additional information beyond the tracking # regarding your package.
Due to this delay, we started offering shipping via UPS as an alternative option.

Order Timeline

We handcraft all products within 5 – 10 business days.

Oftentimes, orders process faster than the regular time frame, but we can’t guarantee a faster processing time.

Made to Order vs. Pre-Made

Check our listings carefully to understand if a product is pre-made and ready to ship or if the product is ordered before it’s handmade.

Both are handmade but the pre-made is shipment ready while the made-to-order products take 7-10 business days to be created for you.

Look for the following image if a product is ready for shipment immediately:


The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.

Best Care for your new product(s) is by:

* Hand washing.

* Air dry.

If your product DOES NOT have any vinyl pockets, then you can:

* Machine wash gentle cycle

* Do not bleach

* Tumble dry low

* Cool iron if needed

Your product(s) can be damaged if:

* Use bleach.

* Dry in hot dryer.

Color chart (if applicable)

Please use our size chart in the product listing to prevent errors in ordering.

Custom orders

Please contact us for a quote.

Custom orders can have a lengthier processing time.

Ask us for details.


Our company ships through the following carriers


International shipping

We happily support and love our international customers.

We ship all International products through UPS, FEDEX, or DHL. We will make shipping arrangements based on cost and your preference.

RIOMAR DESIGNS is not responsible for duty or brokerage fees for international shipping.

These charges come from your country during importation of your package.

Cost calculations

We do our best to apply fair shipping costs to each order.

* We charge a low, flat shipping rate to be fair to all customers.

* From time to time we will have a Free Shipping Promotion.


Selecting expedited shipping during checkout does not ensure a faster processing time (length of time it takes to make your product). Your product may still need 5 – 7 business days (approximately 2 weeks) to be handmade, unless you see the READY TO SHIP picture or verbiage on the listing.


**Due to the nature of this product (PPE), masks can not be returned or exchanged once they’re purchased**

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

Personalized and/or customized goods are exempt from being returned unless the product arrives defective.

Additional non-returnable items:

* Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to us without first letting us know you are not happy with your product.

There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale/Clearance items (if applicable)

Clearance items are considered final sale and are not eligible for a refund.

If the product was purchased on sale, we will only refund the amount the customer paid, or a partial amount of the sale price if the product is damaged.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] for the mailing address.


To return your product, you should mail your product to: P.O.Box 350535, Jacksonville, FL 32235.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.