Riomar Designs accept all major credit cards and Paypal. We do not accept checks, cashier checks or money orders.
RETURNS, REFUNDS, AND EXCHANGES
What is your return policy?
PPE items such as face mask and face mask holders/pouches can not be returned. No exception.
Our return policy is valid for 30 calendar days from the day you receive the product. If 30 calendar days have gone by since your receive your product; unfortunately, we can’t offer you a refund or exchange.
Personalized and/or customized goods cannot be returned.
Additional non-returnable items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to us without first letting us know you are not happy with your product.
There are certain situations where only partial refunds are granted: (if applicable)
PLEASE COMPLETE THE FORM BELOW AND WAIT FOR OUR RESPONSE BEFORE SENDING THE PRODUCT BACK.
Once we receive your returned product, we will send you an email to notify you that we have received it.
Please allow us 5 business days to process your refund. A credit will be applied to your credit card or original method of payment, the refund processing time from our bank to yours depends on each financial institution, Riomar Designs does not have any control on how long it will take for you to receive your refund once we have issued it.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, follow these steps:
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
We will only refund the amount you paid at checkout, minus any shipping and handling fees.
We do not refund any shipping and handling fees you may have paid at checkout. There are no exceptions to this rule
If the product was purchased on sale or you used a promotional code, we will only refund the amount paid using a credit card at checkout.
We will refund a partial amount of the sale price if the product is returned to us damaged.
Clearance items, outlet or “final sale” are considered final sale and are not eligible for a refund, exchange, or store credit. No exceptions.
We only replace items if they are defective or damaged. We don’t exchange products from “final sale”, clearance, or outlet.
If you need to exchange it for the same item, send us an email at [email protected] for the mailing address.
If you need to exchange it for a different product, send us an email at [email protected] for review. If approved, we will only apply a credit or debit to the different product based on what you paid at checkout and not the product’s original price.
Please fill out the Return Request form above. We will give you instructions on where to return your item.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
For continental USA, Riomar Designs uses the United State Postal Services (USPS) to ship all products.
We obtain a tracking number on all of our shipments and we share that tracking number with you when the shipping label has been created.
At this moment, we don’t ship internationally. Sorry for the inconvenience.
We do our best to apply fair shipping costs to each order
Shipping times depend on USPS and the shipping option you select at checkout. Selecting expedited shipping during checkout does not ensure a faster processing time (length of time it takes to make your product). Your product may still need 5 – 7 business days (approximately 2 weeks) to be handmade, unless you see the READY TO SHIP picture or verbiage on the listing.
Check out the listing carefully to understand if a product is pre-made aka ready to ship, or if the product is ordered before it’s handmade.
Both instances, the product is handmade, but the pre-made is shipment ready while the made-to-order product takes 5 – 10 business days (1-2 weeks) to be created just for you.
We handcraft all products within 5- 7 business days or within 1 to 2 weeks.
Sometimes, orders process faster than the regular 1 to 2 weeks or 5-10 business days. However, we cannot guarantee a faster processing time.
That means the product is in stock and will be shipped within 1 business day after purchase.
If you purchase a product with the “ready to ship” logo on the picture, Riomar Designs will process your purchase within 1 business day.
That means, we will package the product and put it in the mail within 1 business day.
The time it will take for the product to arrive to you will still depend on how long it takes USPS to deliver the product.
It could be a minimum of 3 – 5 business days before the shipping carrier (USPS) delivers the product to you after we process the purchase.
The difference between handmade and homemade is the quality of the end product.
Handmade pieces are made with the upmost care and attention to detail. Handmade items are consider more of luxury, high end pieces.
The beauty of handmade items is exclusivity. Even though the artist may have created several of the same product, the difference is:
The artist is not producing thousands of the same pieces, making it really exclusive.
The products might vary slightly from each other and the product in the picture due to the nature of being 100% handmade to order.
Each product is exclusive and unique in its own way.
On the other hand, homemade products are usually created with lower quality materials (fabric, thread, hardware) and are simply made as a hobby or to save few pennies.
Do not bleach
Do not iron